If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition, packaging, unworn and security seal still attached within 14 days of your order date and we will issue a full refund for the price you paid for the item.
Items must be returned within 14 days of your order date. If items are returned after this we are within our rights to refuse a refund.
Customers are responsible for paying return postage.
We highly advise parcels are returned via a traceable and insured delivery method. We suggest using Royal Mail Signed For/Special Delivery as we cannot accept responsibility for an item we have not received, therefore a signed-for delivery option is advisable.
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Returning unwanted items
To return any item(s) as unwanted and receive a full refund the following conditions apply;The item(s) must be unworn and in the same condition in which they were received.
Items must be returned in their original packaging, with any instructions, guarantee and extra that was included within it.
How to return items
To ensure we can process your return quickly and efficiently, please follow the below instructions;
Please make sure your 'Return Form' is included in the packaging when returning your item(s). If you have misplaced your 'Return Form' please click here.
Take your package to your local post office (we kindly advise that you send Special Delivery/Signed for as we do not take responsibility if product goes missing)
If you have any queries about how to return your item, please contact our Customer Service Team on 07507626106 or email us at firstname.lastname@example.org
When we receive the item(s), our returns department will confirm that everything is present and in its original condition to ensure it's eligible for a refund.
Our team endeavours to process refunds as quickly as possible and most refunds are processed on the same day they are received. Once processed, your refund will be issued to the payment method you used to place your order. Kindly be advised that this can take up to 10 Business Days to reach your account.